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معرفی
ماژول پشتیبانی پرستاشاپ با نام تجاری Help Desk, Support Management Module یکی از جدیدترین ماژول های پرستاشاپ برای پشتیبانی از طریق تیکت در پرستاشاپ میباشد.
ویژگی ها
Features
- 1-Click easy installation.
- Option to create ticket behalf of user from back office and email is sent to user as alert.
- Configuration available to allow only certain types of file attachments.
- Option to create priorities with color picker for every priority.
- Option to create statuses like closed, pending, open etc.
- Option to create departments to organize help desk system.
- Option to update ticket status, priority and department from back office.
- Option to notify user and department of changes when any update to ticket is made form BO.
- View orders by user.
- View order messages by user.
- Customer basic info view area.
- Custom email message for user email.
- Option to collect order id from user.
- Forgot key option to facilitate user if they have forgotten their key.
- Help desk also allows users to create multiple tickets.
- Google Recaptcha to fight spammers.
- Pre-Made replies facility to create and append replies.
- Open tickets count on each department.
- Export a single ticket option to CSV/Excel file.
- Internal note area for back office use.
- Option to enable/disable Priority.
- Option to enable/disable Department.
- Option to select default Priority.
- Option to select default Department.
- Administrator notification emails to keep store owner updated.
- Thread style tree of messaging shown for better understanding.
- Unique Key generated for each user to ensure security and privacy.
- User also can check status of their ticket by entering unique key provided to them.
- An alert is shown if user is logged in PrestaShop account and they have history regarding help desk so they just have to click login button in help platform to access help desk.
- User can create ticket without need of logging in or creating account for faster support and user friendly environment.
Overview
With help desk module let your customers submit inquiries and complaints, it will ensure that all customer disputes are taken care of in timely manner.
What this module does for you
Build customer loyalty
Provide your customer a superior platform rather than PrestaShop contact form which lacks basic security and has less option to handle user requirements.
Create unlimited number of statuses, priorities and departments to highlight tickets which are more or less important. Each ticket can be assigned to different department according to ticket requirements.
With help desk make sure customer receives emails on time and also fight spammers with Google Recaptcha option. This module insures user security by generating a unique key for each ticket and users can use a special link sent to them in email or by entering unique key which is also sent to them in email.
Users can also sent further messages back and forth. You can also allow only a certain type of file attachments for better website security so damaging files cannot be uploaded to your server.
Help desk also has an option for PrestaShop account synchronization which identifies the user if they are logged in and has any history with help desk platform. It also works with out PrestaShop account creation giving users the freedom from filling out account creation forms.
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